Refund Policy — YatrinGo

⏰

7 Day Window

Full refund within 7 days of payment

📩

Zero Inquiries

Eligible only if no inquiries received

💸

Full Refund

100% of amount paid, no deductions

Section 01

Refund Eligibility

        You are eligible for a full refund if:

        ✅ You paid for the Paid Listing plan

        ✅ Your request is within 7 days of payment

        ✅ You have NOT received any inquiries from travellers yet

        You are NOT eligible for a refund if:

        ❌ It has been more than 7 days since payment

        ❌ You have already received 1 or more inquiries

        ❌ Your account was suspended for violating our Terms of Service

        ❌ The request is for the Free plan (which is free)

Section 02

How to Request a Refund

Requesting a refund is simple. Follow these steps:

Login to your Agency Dashboard

Go to yatringo.com and login with your agency account credentials.

Go to Billing & Payments

Navigate to Dashboard → Billing → Request Refund section.

Submit Refund Request

Click "Request Refund", select your reason, and submit. Our team will review within 24 hours.

Receive Refund

Approved refunds are processed within 5-7 business days to your original payment method.

You can also email us directly at contact@yatringo.com with subject "Refund Request" and your registered email address.

Section 03

Refund Timeline

Review: We review all refund requests within 24 hours of submission.
Approval: Once approved, refunds are initiated within 1 business day.
Credit Card / Debit Card: 5-7 business days to reflect in your account.
UPI / Net Banking: 2-3 business days.
Wallet Payments: Immediately credited to your wallet.

Refunds are processed via Razorpay back to the original payment method used during purchase.

Section 04

Non-Refundable Situations

The following are not covered under our refund policy:

Payments made more than 7 days ago
Plans where inquiries have already been received and acted upon
Accounts terminated due to policy violations
GST amounts — as per Indian tax regulations, GST paid cannot be refunded
Any top-up or add-on purchases

Section 05

Disputes

If your refund request is rejected and you believe it should be approved, you can escalate by emailing contact@yatringo.com with "Refund Dispute" in the subject line.

We aim to resolve all disputes fairly and within 5 business days. This policy is governed by the Consumer Protection Act, 2019 and applicable Indian laws.

Need Help with a Refund?

Contact our support team at contact@yatringo.com
or call us at +91 9702499263